Director of Information Technology

Position Summary

The Director of Information Technology is responsible for leading the organization's technology strategy, cybersecurity program, enterprise applications, data management, and IT operations. This role ensures the stability, security, and scalability of the company's technology environment while driving innovation, regulatory compliance, operational efficiency, and business alignment. The Director partners with executive leadership, vendors, and business stakeholders to deliver secure and effective technology solutions that support organizational growth.

Key Responsibilities

• Provide strategic leadership for all IT operations, infrastructure, cybersecurity, enterprise applications, and data management functions.

• Oversee preparation and coordination of annual SOC 2 Type 2 audits, ensuring compliance with security, privacy, and regulatory requirements while serving as the primary liaison for internal and external audit activities.

• Direct cybersecurity governance initiatives by developing, implementing, and maintaining policies, controls, and risk management practices that protect organizational systems and sensitive information.

• Manage third-party technical support providers, ensuring timely issue resolution, performance accountability, and high levels of end-user satisfaction.

• Build and maintain strong relationships with technology vendors and service providers, negotiating contracts, evaluating service performance, and ensuring compliance with contractual obligations and service-level commitments.

• Champion the development and execution of the organization's artificial intelligence strategy, identifying opportunities to improve efficiency, automate processes, and enhance business outcomes through responsible AI adoption.

• Lead the ongoing administration, enhancement, and optimization of Salesforce and other critical business applications to support operational objectives and user productivity.

• Establish standards and processes for database administration, performance optimization, and system reliability to ensure data availability and business continuity.

• Collaborate with business and technical teams to resolve complex application issues, improve user experience, and support organizational technology initiatives.

• Oversee data integration and synchronization processes across multiple systems, ensuring consistency, accuracy, and integrity of enterprise data.

• Conduct ongoing assessments of technology environments to identify vulnerabilities, operational inefficiencies, and opportunities for performance improvements.

• Develop and implement technology solutions that strengthen security, improve system effectiveness, and support evolving business requirements.

• Lead enterprise data governance initiatives, including the maintenance of data dictionaries, standards, controls, and procedures that promote data quality and compliance.

• Advise executive leadership on emerging technologies, cybersecurity trends, risk management strategies, and technology investment opportunities.

• Support additional organizational and departmental initiatives as required to advance business goals and operational effectiveness.

Qualifications

• Bachelor's degree in Information Technology, Information Security, Computer Science, Business Administration, or a related field.

• Minimum of five years of progressively responsible leadership experience in information technology, cybersecurity, infrastructure management, compliance, SaaS platforms, or related disciplines.

• Demonstrated experience leading SOC 2 Type 2 audit programs and implementing recognized security frameworks such as NIST, ISO 27001, or equivalent standards.

• Strong knowledge of cybersecurity principles, information security controls, governance frameworks, risk assessment methodologies, and regulatory compliance requirements.

• Experience managing cloud-based technologies, security platforms, compliance automation solutions, and enterprise software environments.

• Proven ability to evaluate and mitigate third-party vendor risk while managing strategic technology partnerships.

• Advanced proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and collaboration tools.

• Exceptional communication, leadership, analytical, and problem-solving skills.

• Ability to prioritize competing demands and successfully manage multiple initiatives in a dynamic, fast-paced environment.

• Demonstrated discretion and professionalism when handling confidential, proprietary, or sensitive information.

• Strong interpersonal skills with the ability to influence stakeholders and collaborate effectively across all levels of the organization.

• Experience with enterprise data governance, database management, reporting platforms, and information lifecycle management.

• Understanding of AI technologies, machine learning applications, and automation tools that drive operational improvements and innovation.